PRIVACY POLICY – SOTRANS GROUP
1. Introduction
Welcome to SOTRANS Group. We value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, use our logistics services, or interact with our digital platforms.
2. Information We Collect
We may collect and process the following types of information:
Identity Data: Full name, job title, and company name.
Contact Data: Email address, phone number, and physical office address.
Transaction Data: Details about shipments, freight services, and payment history.
Technical Data: IP address, browser type, location, and usage patterns via cookies and tracking technologies.
3. How We Use Your Information
SOTRANS Group uses your data for the following purposes:
Service Delivery: To process orders, manage shipments, and provide real-time tracking.
Customer Support: To respond to inquiries and provide technical assistance.
Marketing & Communications: To send updates on our services, industry news, and promotional offers (only with your consent).
Optimization: To improve our website performance and user experience.
4. Data Sharing and Disclosure
We do not sell your personal data. We may share information with:
Trusted Partners: Third-party carriers, customs agents, and subcontractors necessary to complete your logistics requests.
Legal Requirements: When required by law or to protect the rights and safety of SOTRANS Group.
5. Data Security
We implement robust technical and organizational measures (SSL encryption, firewalls) to prevent unauthorized access, loss, or disclosure of your data.
6. Your Rights
Depending on your location (e.g., GDPR for EU clients), you have the right to:
Access, correct, or delete your personal data.
Object to or restrict data processing.
Withdraw consent for marketing communications at any time.
7. Cookies
Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect some website functionalities.
8. Contact Us
If you have any questions regarding this Privacy Policy, please contact our Data Protection Team at:
- Email: info@sotrans.com.vn
- Address: 1B Hoang Dieu str, Xom Chieu Ward, Ho Chi Minh City, Vietnam.
